When selecting a new Restaurant Point of Sale system for your restaurant it is paramount to the long term success of the new system to ensure the company chosen performs the implementation with the time, patience and attention to detail that you require.
POS companies must be flexible with all implementation scheduling, working around the restaurants busy times to ensure all owners, managers and employees receive the attention required to fully, efficiently and effectively utilize their new Restaurant Point of Sale System.
Quality Restaurant Point of Sale
Patience is required to ensure that all features and functions are thoroughly taught to all manages and staff. People learn at different levels, the implementation specialist needs to recognize this and take appropriate steps, (slow down the training, speed it up or 1 on 1 training) to ensure everyone has a clear and functional understanding of all features and functions of your new pos system.
Although all these components are important, attention to detail is the most important. You must have an implementation specialist who will leave no stone unturned and ask the right questions to determine what your true needs are. You are using your resources and time to enhance you, your staff and your guests experience with this new system. It is the responsibility of the pos company chosen to make this happen.
At Smart POS we truly understand and demonstrate flexible scheduling, patience and attention to detail. We will work around you and your staff’s busy schedule to ensure everyone receives quality training. We will always be patient with all aspects of the implementation, making sure all your needs are successfully being met and exceeded. We will pay attention to the smallest of details knowing that the overall success of your new system can have you reaping the rewards for years to come.
We are able to utilize these components because we are from the industry, we truly care about and want to contribute to the success of our customers.
Please contact Smart POS today at 303-309-1218 to talk about how we can assist you with your POS needs.
Customer service is really a simple concept: Comply with your customers wishes and needs. When we talk about customer service for the POS technology industry the basic concept does not change. There are just additional factors that can rapidly escalate a customer’s anxiety level when things do not go as planned. These include the customer’s reliance on their POS system to run almost every aspect of their business, new software challenges, and proper training of staff to ensure guests are taken care of in an efficient and effective manner.
When it is time to contact customer service for your point of sales system, the first thing to consider is the availability of your companies support. All restaurants have operating hours outside of standard business hours (Monday thru Friday 9:00am to 5:00pm). Smart POS has high level support available 24 hours a day 7 days a week.
The next thing to consider is the level of support outside normal business hours. Many point of sales companies will provide limited or no support outside normal business hours or provide you with a number where you can leave a message and a tech will be paged. Smart POS technicians are available 24 hours a day, 7 days a week to provide our customers high level support.
Finally when contacting support it is imperative that you are interacting with someone who can calmly and effectively communicate with you to determine the problem in an efficient and effective manner without casting blame or talking down to you. Regardless of the issue, the support provided must always be in line with the simple customer service concept: Comply with you customer’s wishes and needs.
Smart POS will always be available for our customers with a high level of support. We can easily put ourselves in our customer’s shoes because we have all been in a similar situation being from the hospitality industry.
Smart POS will successfully and consistently anticipate and comply with our customers wishes and needs utilizing former hospitality professionals with a high level of customer service and technical expertise 24 hours a day 7 days a week. Call us at 303-309-1218 or email us today!
Determining the best Restaurant & Bar POS System in Denver should include the following factors:
- Ease of use from front of house to back of house.
- Price (Initial out of pocket and ongoing or recurring fees)
- Product knowledge and service of company providing POS
Ease of use from front of house to back of house
Maitre’D POS provides back of house users with intuitive tools to easily add/modify menu items, screens and prices.
Maitre’D POS provides front of house users the functionality to quickly and accurately input orders, print checks based on your customers needs(separate, combined, customers totals) and process payments. Enhancing your customers experience from beginning to end.
Maitre’D POS has been developing and enhancing their restaurant/bar software for 20+ years providing our customers with the most reliable worry free product on the market.
Smart POS will provide the most competitive price for the feature rich customizable Maitre’d POS system. The first year of software support is always complimentary with a 3 year manufacturer’s warranty on all hardware. We will keep your initial costs down and provide you with a quicker return on your investment.
Product knowledge and service of company providing POS
Smart POS has been successfully implementing and servicing Maitre’d POS systems for 10+ years all over the western United States. Our support services are available 24 hours a day 7 days a week 365 days a year. We are veterans of both hospitality operations and technology. Our customers feel we are very easy to work with.
Smart POS of Colorado will provide our customers with the best Point of Sale system for your restaurant, bar or nightclub.
Please contact us at 303-309-1218 or email us to find out how we can meet and exceed your Bar or Restaurant Point of Sale system needs and expectations.
What is EMV?
EMV stands for Europay, MasterCard® and Visa®, the developers of this technology. EMV has been used in Europe since 1992, and steps are now being taken to make it the standard payment type in the U.S. due to the significant reductions in fraud it produces.
EMV, also known as chip and PIN payments, starts with the consumer being issued a card into which a smart-chip has been embedded. At the time of the transaction, the card is inserted into an EMV-enabled payment terminal, which uses chip technology to verify the purchase and sends a signal to the point-of-sale (POS) device to complete the transaction. At this point, the customer may have to enter a PIN rather than sign the payment receipt, depending on the type of payment card they are using. Other than the insertion of the chip card, the sale takes place as normal – no special action is needed from the merchant. It’s important to note that in an EMV transaction, the payment card is not given to the merchant. It stays with the customer, providing an additional layer of security.
Why Adopt EMV Chip Technology?
There are two key reasons that it’s important to consider adopting EMV chip technology now. The first is, as a merchant, you never want to turn down a sale. Currently, chip cards will still have the magnetic stripe and will be usable in older terminals. However, soon you may find that you are losing sales without an EMV enabled terminal.
Secondly, EMV can help to reduce the incidence of fraud by scanning for counterfeit cards and rejecting them. EMV is a proven technology – chip cards have been used in Europe and Canada for years and have been shown to dramatically reduce fraud. In fact, the major payment brands, including MasterCard, Visa and American Express are planning a ‘liability shift’ where merchants without EMV-enabled terminals will be responsible for point-of-sale fraud losses that could have been prevented with chip technology systems.
Smart POS and Maitre’d are ready.
Maitred POS systems have been accepting EMV payments for years throughout Canada. Smart POS can be your partner in ensuring your customers payment data is safe and secure.
If you need a Point of Sale System or Credit Card Processing for your business, Call or email us today for a free consultation.