The Best Customer Service for Restaurant POS Systems

Customer Service for Restaurant POS System

Customer Service

Customer service is really a simple concept: Comply with your customers wishes and needs. When we talk about customer service for the POS technology industry the basic concept does not change. There are just additional factors that can rapidly escalate a customer’s anxiety level when things do not go as planned. These include the customer’s reliance on their POS system to run almost every aspect of their business, new software challenges, and proper training of staff to ensure guests are taken care of in an efficient and effective manner.

When it is time to contact customer service for your point of sales system, the first thing to consider is the availability of your companies support. All restaurants have operating hours outside of standard business hours (Monday thru Friday 9:00am to 5:00pm). Smart POS has high level support available 24 hours a day 7 days a week.

Customer Service for Restaurant POS SystemThe next thing to consider is the level of support outside normal business hours. Many point of sales companies will provide limited or no support outside normal business hours or provide you with a number where you can leave a message and a tech will be paged. Smart POS technicians are available 24 hours a day, 7 days a week to provide our customers high level support.

Finally when contacting support it is imperative that you are interacting with someone who can calmly and effectively communicate with you to determine the problem in an efficient and effective manner without casting blame or talking down to you. Regardless of the issue, the support provided must always be in line with the simple customer service concept: Comply with you customer’s wishes and needs.

Smart POS will always be available for our customers with a high level of support. We can easily put ourselves in our customer’s shoes because we have all been in a similar situation being from the hospitality industry.

Smart POS will successfully and consistently anticipate and comply with our customers wishes and needs utilizing former hospitality professionals with a high level of customer service and technical expertise 24 hours a day 7 days a week. Call us at 303-309-1218 or email us today!

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